Get the most affordable carpet cleaning company in Barnes on 020 3743 8596.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning Barnes to residential and commercial customers within its service area in the United Kingdom. By booking or using any of our services you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not place a booking or proceed with our services.
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Carpet Cleaning Barnes, the service provider.
Customer means any individual, business or organisation that makes a booking or uses the services of the Company.
Premises means the property or location where the services are to be performed.
Services means carpet cleaning and any other related cleaning services provided by the Company, including but not limited to upholstery cleaning, rug cleaning and stain treatment.
Agreement means the contract between the Customer and the Company for the supply of the Services in accordance with these Terms and Conditions.
The Company provides professional carpet and related cleaning services within its designated service area. The exact scope of the Services for each booking will be confirmed during the booking process and reflected in the booking confirmation. Any additional services requested on-site that were not included in the original booking will be subject to availability and may incur additional charges.
The Company reserves the right to refuse or discontinue Services where the Premises are deemed unsafe, where there is a risk to staff health or safety, or where the condition of the carpets or other items makes cleaning impracticable or likely to cause damage.
Bookings may be made by the Customer through the Company’s approved booking channels as communicated by the Company from time to time. When making a booking, the Customer must provide accurate and complete information regarding the Premises, access arrangements, parking availability, the type and condition of carpets and furnishings, and any known issues such as heavy soiling, infestation, or damage.
A booking is considered an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The Agreement is formed only when the Company confirms the booking with the Customer, which may be done verbally or in writing. The Company reserves the right to decline any booking at its sole discretion.
The Customer is responsible for ensuring that the details in the booking confirmation are correct. Any errors or required changes should be notified to the Company as soon as possible prior to the scheduled service time. Changes may be subject to availability and may result in revised pricing.
The Customer must ensure that the Company’s operatives have safe, uninterrupted access to the Premises for the duration of the agreed service time. This includes access to electricity, water, and adequate lighting where reasonably required for the provision of the Services.
The Customer is responsible for arranging suitable parking for the Company’s vehicle as close as reasonably possible to the Premises. Any parking charges, permits, or fines incurred as a direct result of providing the Services will be added to the Customer’s invoice and must be paid in full.
The Customer must prepare the Premises for the Services, which may include moving small items, personal belongings, and fragile objects away from the areas to be cleaned, unless otherwise agreed. The Company’s operatives will not be responsible for moving heavy furniture, delicate items, or valuable objects unless specifically agreed in advance and only where it is safe to do so.
The Customer must notify the Company of any pre-existing damage, wear, or weaknesses in carpets, rugs, upholstery, flooring, or other surfaces that may affect the outcome of the Services. The Customer must also notify the Company of any restrictions on the use of particular cleaning products or methods at the Premises.
Prices for Services are generally based on the information provided by the Customer at the time of booking, including the size and condition of the areas to be cleaned. Any price provided before an on-site inspection is an estimate only. The final price may change if the actual condition or size differs from that described at the time of booking.
All prices are quoted in pounds sterling and are exclusive or inclusive of any applicable taxes as specified at the time of quotation or booking. The Company reserves the right to amend its prices and any promotional offers at any time, but such changes will not affect confirmed bookings already accepted by the Company.
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of service. The Company accepts payment methods as communicated to the Customer at the time of booking. The Customer must ensure that payment can be made promptly at the time of service.
For commercial Customers or larger projects, the Company may require a deposit or advance payment. Any such deposit requirements will be communicated before confirmation of the booking. Deposits may be non-refundable if the Customer cancels the booking outside the permitted cancellation period set out in these Terms and Conditions.
Where payment is not made on the day of service, any outstanding amounts shall be payable within the period specified on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate from the due date until the date of actual payment, and to recover any reasonable costs of debt collection.
The Customer may cancel or reschedule a booking by giving the Company adequate notice. Unless otherwise specified at the time of booking, the minimum notice period for cancellation or rescheduling is 48 hours before the scheduled service time.
If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to a reasonable percentage of the quoted service price, to cover allocated time and resources.
If the Customer fails to provide access to the Premises at the agreed time, or if the operatives are unable to carry out the Services due to circumstances within the Customer’s control, this may be treated as a late cancellation and the Customer may be charged accordingly.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, equipment failure, or adverse weather conditions. In such cases, the Company will use reasonable endeavours to offer an alternative appointment time. The Company shall not be liable for any loss or damage arising from such cancellation or rescheduling, other than refunding any pre-paid amounts for Services not provided.
The Company will provide the Services with reasonable care and skill and in accordance with industry practices for carpet and related cleaning. However, the Customer acknowledges that the results of cleaning may vary depending on the age, wear, type of fabric or material, previous cleaning methods, existing damage, and the nature and duration of stains or soiling.
The Company does not guarantee the complete removal of all stains, odours, or marks. Some stains may be permanent and cannot be removed without risk of damage. Where the Company reasonably believes that further treatment may damage the carpet or fabric, the Company may decline to continue with that particular treatment and will not be liable for any inability to remove such stains.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Subject to the above, the Company’s total liability to the Customer for any loss or damage arising out of or in connection with the Agreement, whether in contract, tort including negligence, breach of statutory duty, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity. The Company shall not be liable for any damage arising from pre-existing defects, wear, or weakness in carpets, rugs, upholstery, flooring or other property, nor for damage resulting from inaccurate information provided by the Customer.
The Customer must inspect the results of the Services as soon as reasonably possible following completion. Any concerns or complaints should be raised with the Company within 48 hours of the service so that the Company has a reasonable opportunity to investigate and, where appropriate, rectify the issue. Failure to notify the Company within this period may affect the Company’s ability to investigate and may limit any remedy available.
The Company will take reasonable steps to comply with applicable health and safety regulations while performing the Services. The Customer agrees to provide a safe working environment and to inform the Company of any known hazards at the Premises.
The Company uses cleaning products and processes that are suitable for their intended use. If the Customer has any specific allergies, sensitivities, or concerns about particular products, these must be raised during the booking process so that appropriate arrangements can be made where possible.
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations. This may include the separation, containment, transport, and disposal of wastewater, residues, and any solid waste arising from the cleaning process.
Where the Services generate waste that is subject to special handling or classification, such as contaminated materials or hazardous substances, the Customer must inform the Company in advance. Additional charges may apply for the safe handling and disposal of such waste, and the Company reserves the right to decline Services where the waste poses unacceptable risk.
The Customer must not request or require the Company to dispose of waste in a manner that breaches local or national regulations. Any breach of waste regulations resulting from instructions or omissions by the Customer may make the Customer liable for related costs, penalties, or remedial actions.
The Company will take reasonable care to avoid damage to property during the provision of the Services. In the event that damage is caused directly by the negligence of the Company’s operatives, the Customer must notify the Company as soon as reasonably possible and, in any event, within 48 hours of becoming aware of the damage.
Where damage is proven to have been caused by the Company, the Company may choose at its discretion to repair the damage, arrange for a third party to carry out repairs, or compensate the Customer up to the value of the damaged item, taking into account fair wear and tear and depreciation.
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly with details of the issue. The Company will investigate the complaint and, where appropriate, may offer to re-visit the Premises to assess and, if reasonable, attempt to rectify the problem.
The Company aims to resolve complaints amicably and promptly. If a dispute cannot be resolved between the parties, either party may seek to enforce their rights through the courts or other lawful means.
The Company may collect and process personal information relating to the Customer for the purpose of managing bookings, providing Services, handling payments, and dealing with enquiries and complaints. The Company will take reasonable measures to safeguard personal data and will only use such data in accordance with applicable data protection laws and any privacy information made available to the Customer.
The Company shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from events, circumstances, or causes beyond its reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, acts of terrorism, pandemics, strikes, or interruptions in utilities or transport networks.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will be effective when published or otherwise communicated to Customers and will apply to bookings made after that date. The Terms and Conditions in force at the time of booking will apply to that booking unless a change is required by law or regulatory authority.
These Terms and Conditions, and any Agreement arising out of them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with a booking or using the Services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
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